This weeks summary of questions and answers
19 November 2014
Question : How can I add some custom branding to the viewer?
Answer : You can’t modify the content iself dynamically but you could modify our flexpaper.css files and overlay the viewer with your branding</p>
Question : Not able to play content using cloudfront urls
Answer : Maybe consider using the HTML5 viewer (with HTML4 fallback) in this scenario?</p>
Question : The license key does not match the domain you are using the viewer on
Answer : Contact us via email ([email protected]) and we’ll check your key against your acconut</p>
Question : PDF not loading when published files moved to server
Answer : Sounds like your personal web server has problems delivering the .js files in the docs directory. Do you have php installed? PHP is needed if you have enabled password protection to the publication</p>
Question : Obtaining offline licence
Answer : Contact us after purchasing your license from the download page and we’ll convert your license to a offline license. Flick us an email at [email protected]</p>
Question : I will pay via my paypal private account. Could you sent me invoice later?
Answer : Sure just contact us via email ([email protected]) and we’ll sort out the invoice for you.</p>
Should the originating PDFs used for the zine be 300dpi or 72dpi?
Answer : Initially created a zine using 300dpi files but for a 68pp magazine the resulting folder size is near 200mb. Would I be better of referencing 72dpi pages?</p>
Question : How can I reload another document via JavaScript API in HTML5 edition.
Answer :
I belive the following example will answer your question:
Question : Why am I getting javascript errors?
Answer : The first issue is most likey coming from a issue with a build we fixed recently. It should be fixed if you re-download the 2.2.9 build and if its not then contact us and we’ll direct you to a build where its not occuring.
The second issue is most likely a issue with your PDF2JSON installation and with the permissions on your server. Check so that the server side scripts are able to write to your working directory and it should go away.</p>
Question : Setting FitWidthOnLoad parameter not working
Answer : Looks like everything is correct. Send us a email (to [email protected]) with the complete url to where you have deployed the viewer and we’ll have a closer look.</p>